At Tandzorg.nl B.V., we strive to provide you with high-quality and safe dental care at all times. Nevertheless, there may be occasions when you are not completely satisfied with our care or services. Your feedback is important to us, as it gives us the opportunity to work together to find a solution and improve the quality of our care.

Practice address
Tandzorg.nl B.V.
Mathenesserlaan 192A
3014 HE Rotterdam
The Netherlands

1. Please discuss your complaint with us first

Are you dissatisfied with your treatment or with another aspect of our practice? We recommend that you first discuss your concerns with your treating dental professional or one of our staff members. In many cases, a personal conversation can resolve a complaint quickly and easily.

2. Our complaints officer (free and independent)

If you are unable to resolve the matter with us, or if you would prefer to discuss your complaint with someone else, you can contact our independent complaints officer. This service is provided free of charge.

The complaints officer can help you formulate your complaint clearly and may mediate between you and our practice.

Complaints Officer – Quasir
Postbus 1021
7940 KA Meppel
The Netherlands
Email: bemiddeling@quasir.nl
Telephone: 06-48445538

3. Submitting a complaint

You can submit your complaint verbally, in writing or by email, either to our practice or directly to the complaints officer.

After receiving your complaint, you will receive an acknowledgement within five working days. You will receive a written response within six weeks. If necessary, this period may be extended once by a maximum of four weeks. If this is the case, we will inform you in good time.

4. Dispute resolution body

If you are unable to reach a satisfactory resolution with us and the complaints officer, you may contact the independent dispute resolution body to which we are affiliated.

This body may issue a binding decision and, where applicable, award compensation.

Stichting Zorggeschil
Postbus 1021
7940 KA Meppel
The Netherlands
Website: www.zorggeschil.nl
Telephone: 06 512 225 05
Email: info@zorggeschil.nl

5. Your privacy

We treat your personal information and complaint with complete confidentiality and in accordance with the General Data Protection Regulation (GDPR). Your information will only be used for the purpose of handling your complaint and, where applicable, improving the quality of our care.

6. Would you like more information?

If you have any questions or would like further information, please do not hesitate to contact us or ask the complaints officer for additional clarification.